Thank you for contacting LRP America Customer Service Ticketing System. This guide will help you get started on how to setup a ticket with LRP so that we can help service your product, and or questions.
We have implemented this system in order to keep a constant contact with the customer, and help provide the best information while your product is in service.
How to start a new ticket (RMA):
Click on the 
fill in the required information. This information is private and only collected to make sure that your package and contact information is used to start and finish your inquiry.
Once you have completed the form, you will receive a email asking to setup an account password, once completed you can log in at anytime to check the status of your ticket request, and repair.
If you need to send a picture, and or additional information you can use the ATTACH FILE right below the description of problem with product.
In the equipment used section please include all items used when the product stopped working. This helps our techs figure out the problem if outside of the LRP product being used.
When sending in your product, make sure to send all items requested by the service tech. Any missing information may delay your request.
Please allow 7-10 business days for evaluation of your product being sent in. This does not include shipping to and from LRP America.
Allow warranty repair must accompany a receipt with product purchased in the last 120 days (90 days for nitro engine products). If you do not have a receipt or it is past the warranty period. Please contact a rep to see if there are additional options.